Privacy Policy

At Hauntology Labs, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, visit our website, or interact with us. By using our services, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

• Personal Information: When you make a booking, sign up for our newsletter, or make a purchase, we collect personal information such as your name, email address, phone number, billing address, and payment details.
• Non-Personal Information: We may also collect non-personal information such as your browser type, IP address, and data collected through cookies or other tracking technologies.
• Event-Specific Information: During investigations or events, you may voluntarily share information regarding paranormal experiences, which may be included in our documentation or videography.

We use the information we collect for the following purposes:

• Providing Services: To process your bookings, manage event participation, and deliver purchased products or services.
• Communications: To send you updates about your bookings, respond to inquiries, and provide customer support.
• Marketing: With your consent, we may use your email address to send promotional offers, newsletters, or event information. You can opt out of marketing communications at any time.
• Improving Our Services: To analyze how users interact with our website and services, and to improve functionality, user experience, and security.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption technologies, and restricted access to personal data.

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers (e.g., payment processors, shipping companies) to help us operate our business and provide services to you.
• Legal Requirements: We may disclose your information if required by law or in response to a legal request.
• Event Documentation: With your consent, we may share video or photographic documentation from our events for promotional or educational purposes.

Our website uses cookies and similar tracking technologies to enhance your experience, gather information about how visitors interact with our site, and offer personalized content and ads. You can control cookie settings in your browser, but disabling cookies may limit your ability to use certain features of our website.

You have the following rights concerning your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we update or correct any inaccurate personal information.
• Deletion: You can request the deletion of your personal information, subject to certain legal or operational limitations.
• Opt-Out: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations.

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Hauntology Labs does not knowingly collect personal information from individuals under the age of 13. If we become aware that we have collected information from a child under 13, we will take steps to delete the information promptly.

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of any material changes via email or website notifications. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.